Troubleshoot audio or video issues with uploads on YouTube

If you're having problems with the sound or video of your upload, try these troubleshooting steps to solve the event.

Sound issues

Audio and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your sound and video may non sync correctly.

To edit your sound and video tracks, use a video editing software before uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video's audio is playing correctly on a estimator but non on a mobile device, your audio may take poor mono compatibility.

Videos ofttimes have stereo sound, which contains sound for left and right speakers (like headphones). Near mobile devices only take one speaker. When your mobile device plays stereo audio, it has to convert it to mono (single speaker) audio earlier your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the sound quality or mute the sound. This problem frequently happens when several audio recordings are used into ane video.

Make sure your audio is "in stage."

Other audio or video bug

Editing your video's settings tin solve common audio and video issues. To review and modify your video'due south settings:

Open the video in a video editing programme

To open your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, you can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, fifty, sixty FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are as well adequate.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and export

One time the video has the recommended settings, re-upload the video on YouTube.

Video problems

New video can't be played in higher qualities (4K, 1080p)

When yous upload a video, it will initially exist processed in a low quality. This process helps yous consummate the upload period faster. Higher qualities, such as 4K or 1080p, tin can take more time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd similar new uploads to be available in all qualities, try uploading your video as unlisted first. You can later make your video public once all qualities are available. Learn more than virtually video quality for new uploads.

Note:College qualities similar 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make sure your video's transfer characteristics, color primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more

If colors nevertheless aren't rendering correctly, it may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video'southward settings can solve common audio and video issues. To review and change your video's settings:

Open the video in a video editing program

To open up your raw video, use a video editing programme on a computer. If you recorded your video on a mobile device, you tin open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, thirty, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also adequate.
  • Data Rate: Automated
  • Primal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

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